Question 1

Pierre, in the marketing department, needs to talk with Francine, from research and development, in order to complete his marketing plan.What kind of communication is involved when coworkers at the same level of the organization exchange information?

Accepted Answer

Horizontal communication refers to the exchange of information and messages between individuals or departments at the same level of the organizational hierarchy. In this case, Pierre and Francine are coworkers at the same level of the organization exchanging information, hence it is horizontal communication.

Question 2

Jordan and Taylor are married and raising one child.Both Jordan and Taylor are deeply committed to their family but value their independence, each pursuing their individual goals and openly expressing themselves without being pressured to conform.Fitzpatrick, Ritchie, and Koerner would label their family communication pattern as

Accepted Answer

The family communication pattern described in the scenario is pluralistic. Pluralistic families encourage individualism and personal expression, and value open communication and discussion of differing opinions and viewpoints without pressure to conform. This is consistent with Jordan and Taylor's commitment to their family while also pursuing their own goals and speaking their minds.

Question 3

Abdul, his parents, his grandmother, and his uncle Hassid all live together.What type of family is this?

Accepted Answer

This is an example of an extended family because it includes more than just the parents and children, but also includes grandparents and uncles.

Question 4

What dimension of the circumplex model of family interaction is characterized by emotional bonding and feelings of togetherness?

Accepted Answer

Cohesion is the dimension of the circumplex model of family interaction that is characterized by emotional bonding and feelings of togetherness. This dimension encompasses the degree to which family members are connected, committed, and involved with each other, and it reflects the emotional climate of the family.

Question 5

The Pelz effect research finds that subordinates

Accepted Answer

The Pelz effect research suggests that subordinates feel more satisfied in their jobs when they perceive their immediate supervisor to have influence on decisions made at higher levels. This implies that subordinates value a supervisor who is able to advocate for their interests and views within the organization.

Question 6

Which of the following workplace values and functions is related to workplace friends helping to manage the stress and challenges unique to a person's job, such as a hostile boss, cutbacks in hours, or working overtime?

Accepted Answer

Social support is the workplace value and function related to workplace friends helping to manage stress and challenges unique to a person's job. Social support can come in many forms, such as emotional support, instrumental support, and informational support. It can help employees cope with difficult situations, reduce levels of stress, and improve overall job satisfaction. Retention is a value and function related to retaining employees, organizational change is a value and function related to changes within the organization, and organizational enhancement is a value and function related to improving overall performance and productivity.

Question 7

Which skill for improving family communication is involved when family members schedule discussions, acknowledge the other's viewpoint, moderate emotions, and know when to get help or when to give up?

Accepted Answer

The skill involved in scheduling discussions, acknowledging viewpoints, moderating emotions, and knowing when to get help or give up is using productive strategies for managing conflict, stress, and change. This involves developing skills in conflict resolution, stress management, and adapting to change.

Question 8

Janice has filed a sexual harassment claim against her boss.She accuses him of demanding sex in return for his approval of her promotion.What type of harassment is this called?

Accepted Answer

Quid pro quo harassment occurs when a supervisor or other authority figure makes an employment decision such as hiring, firing, or promoting based on the employee's submission to unwelcome sexual advances. In this scenario, Janice's boss is demanding sex in return for his approval of her promotion, which falls under quid pro quo harassment.

Question 9

Which skill for improving family communication is involved when family members ask questions, reflect content and feelings, and perception-check to clarify the meaning of messages?

Accepted Answer

Asking questions, reflecting content and feelings, and perception-checking are all examples of active listening skills, which help clarify the meaning of messages and improve communication within families.

Question 10

Single-parent families represent _______ of the families in the United States today.

Accepted Answer

According to the United States Census Bureau, as of 2019, 34% of families in the United States are headed by a single parent.

Question 11

Several women in the parts department are making a claim of sexual harassment against the parts' manager.They claim he does nothing about the nude photographs of women hanging on the wall or the sexist remarks made by their male coworkers.They argue that he is allowing a situation to occur that is demeaning or offensive.What type of sexual harassment is this called?

Accepted Answer

The type of sexual harassment described in the scenario is a hostile environment. This is when an employee is subjected to unwelcome sexual conduct that is severe or pervasive enough to create an abusive or hostile work environment. In this case, the female employees are exposed to nude photographs of women and sexist remarks made by their male coworkers, which creates an offensive and demeaning work environment.

Question 12

Ramon has some important information to pass along to his subordinates, which will require immediate action.Which of the following methods would be the best way to communicate with his subordinates?

Accepted Answer

Face-to-face communication ensures that the information is delivered clearly and the subordinates can ask questions for further clarification. Written follow-up serves as a written reminder and ensures that there is no confusion or miscommunication about the instructions.

Question 13

Heidi and Gunther live with their biological parents.What type of family is this?

Accepted Answer

Heidi and Gunther live with their biological parents which denotes a natural family, consisting of parents and their biological children.

Question 14

According to Virginia Satir, the largest single factor determining the kinds of relationships we make with others is

Accepted Answer

Virginia Satir emphasized the importance of good family communication as the largest single factor in determining the kinds of relationships we form with others.

Question 15

According to Fitzpatrick, Ritchie, and Koerner, the degree to which a family pushes all members to agree to the same set of beliefs, values, and attitudes represents its ________ orientation.

Accepted Answer

The described family orientation is conformity, as it involves pressuring all members to conform to the same beliefs, values, and attitudes.

Question 16

The board met and agreed to some changes in operating procedures and performance benchmarks.This new policy must now be communicated to subordinates and disseminated throughout the company.What kind of communication is involved when information flows from those higher up in an organization to those of lower rank?

Accepted Answer

Downward communication refers to the flow of information from higher levels of an organization to lower levels, such as when a board communicates new policies to subordinates.

Question 17

Chang's divorced father married Gretchen's divorced mother.They all live in the same house.What type of family is this?

Accepted Answer

This is a blended family, which is formed when two separate families are brought together by a new marriage. In this case, Chang's father and Gretchen's mother married, creating a blended family with step-siblings.

Question 18

A marketing manager communicating with customers about a new product line is an example of which type of workplace communication?

Accepted Answer

Outward communication refers to the communication from an organization to external parties, such as customers, about products, services, or company news. In this case, a marketing manager communicating with customers about a new product line is an example of outward communication.

Question 19

Rashid has regular meetings with his boss to inform him of productivity, quality control issues, and potential labor problems.In what kind of communication is Rashid engaging with his boss?

Accepted Answer

Rashid is engaging in upward communication because he is communicating with his boss who is in a higher position in the organizational hierarchy.

Question 20

Bill is the biological son of Ed and Marilyn, who divorced when Bill was three years old.For two years, Bill and Marilyn lived alone.Then, when Bill was five, Bill and Marilyn moved in to Jeff's home with Jeff and his three children when Jeff and Marilyn got married.In order, Bill's family type changed from

Accepted Answer

Bill's family type changed from natural (Ed and Marilyn) to single-parent (Marilyn) to blended (Jeff, Marilyn, and their children).

Quiz 12: Interpersonal Relationships: Family and Workplace