Simtec believes in supplying the highest quality in engineering equipment and controls.To make sure that its products fit the needs of its consumers,it goes into the field to examine consumer needs and to see exactly how consumers use equipment to solve problems.With respect to practice in TQM,Simtec is following a practice called ________.
A) going to the mat
B) going to the gemba
C) going to the root of the problem
D) going to the experts

Question

Quizplus · Accepted Answer

Simtec is practicing the principle of "going to the gemba," which means going to the actual place where the work is done or the product is used to observe and identify opportunities for improvement. This is a key principle in Total Quality Management (TQM). Option A is not a recognized TQM principle. Option C, while related to problem-solving in TQM, is not directly relevant to Simtec's approach of observing customer needs. Option D, while potentially useful, is not mentioned in the given context.

Simtec Believes in Supplying the Highest Quality in Engineering Equipment