Which of the following statements is incorrect?
A) Leads and potential customers are the lifeblood of all sales organisations
B) Sales departments were the first to begin developing CRM systems
C) The way leads are handled can make the difference between revenue growth and decline
D) Sales force automation (SFA) is a system that eliminates sales persons
Correct Answer:
Verified
Q18: There are three phases in the evolution
Q19: CRM is generally perceived as something that
Q20: What are the three primary types of
Q21: Without understanding CRM's impact,a business cannot understand
Q22: How does partner relationship management (PRM) discover
Q24: Employees are the backbone of an enterprise
Q25: How do call-scripting systems assist customer service
Q26: What type of system automates each phase
Q27: Which application can track every form of
Q28: What provides web-based self-service tools that streamline
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