There are three phases in the evolution of CRM: reporting,analysing and consolidating.
Correct Answer:
Verified
Q13: What tasks do campaign management systems perform
Q14: Supplier relationship management (SRM) focuses on keeping
Q15: CRM moves far beyond technology by identifying
Q16: What type of CRM focuses on enabling
Q17: Identifying its most valuable customers allows a
Q19: CRM is generally perceived as something that
Q20: What are the three primary types of
Q21: Without understanding CRM's impact,a business cannot understand
Q22: How does partner relationship management (PRM) discover
Q23: Which of the following statements is incorrect?
A)Leads
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