CRM is generally perceived as something that primarily concerns sales,marketing and service personal.In reality,whose business is customer satisfaction?
A)Sales management's
B)Everyone's
C)Service department's
D)Marketing department's

Question

Quizplus · Accepted Answer

Customer satisfaction should be the responsibility of the entire organization, not just specific departments. All employees have a role in ensuring customers have a positive experience with the company, from the initial interaction with sales and marketing to ongoing service and support. Therefore, the best choice is B, everyone's.

CRM Is Generally Perceived as Something That Primarily Concerns Sales,marketing