Question 1

Force-field analysis is an approach to understanding and changing individual or group perceptions and behaviours by seeking to understand the interdependent forces that act on individuals or groups and that motivate them toward certain courses of action and restrain them from others.

Accepted Answer

The answer of Force-field analysis is an approach to understanding...

Question 2

"Moving" is a stage in the change process that involves putting policies,practices,and structures in place to establish new norms around an organizational change.

Accepted Answer

The answer of "Moving" is a stage in the change...

Question 3

Organizational learning is an approach to learning that applies double-loop learning and an attempt to understand how the entire system may be affected by change.

Accepted Answer

Organizational learning is indeed an approach that involves applying double-loop learning and seeking to understand how changes may impact the entire system or organization.

Question 4

Positive feedback is the kind of information that tells whether the system is achieving its goal.

Accepted Answer

Positive feedback amplifies changes or deviations from a norm, rather than indicating whether a system is achieving its goal, which is more related to the concept of feedback in terms of goal orientation or corrective action.

Question 5

Force-field analysis is a framework for analyzing a problem that seeks to identify all the relevant factors and stakeholders that are acting to either sustain the current state or to move away from the current state.

Accepted Answer

Force-field analysis is indeed a framework for analyzing a problem by identifying all the relevant factors and stakeholders that either support or hinder a desired change.

Question 6

Personal mastery learning is an attempt to solve a problem using a single strategy.

Accepted Answer

Personal mastery learning is not about using a single strategy, rather it is a process focused on continuous improvement through a variety of strategies and techniques suited to an individual's specific learning style and needs.

Question 7

Double-loop learning involves questioning the tacit assumptions and attributions that?people have around their decision making.

Accepted Answer

Double-loop learning goes beyond just questioning the actions or decisions taken, but also involves questioning the underlying beliefs and assumptions that led to those actions/decisions. It requires people to examine their mental models and develop more holistic and adaptable thinking.

Question 8

Positive feedback can help an organization to determine if it should be producing 1 000 scarves a week and what styles of scarves it should be producing.

Accepted Answer

Positive feedback can provide an indication of what products or services are popular and in demand, which can help an organization make decisions about what to produce and how much of it to produce. In the example given, positive feedback would suggest that producing 1,000 scarves a week is a good idea and that the styles of scarves being produced are popular with customers.

Question 9

Both single-loop and double-loop learning are methods of learning that involve questioning current assumptions,examining problems from different perspectives,and questioning the validity of the problems.

Accepted Answer

Single-loop learning involves making improvements or adjustments within existing assumptions and policies, focusing on solving problems without questioning the underlying assumptions. Double-loop learning, on the other hand, involves questioning and modifying the underlying assumptions and policies themselves.

Question 10

"Freezing" is a stage in the change process that involves the development of a shared understanding among stakeholders that a particular change is necessary.

Accepted Answer

"Freezing" is actually the stage in the change process where the change is implemented and becomes a permanent part of the organization's culture, policies, and practices. The stage that involves the development of a shared understanding among stakeholders is usually referred to as "unfreezing."

Question 11

When managers and employees examine the assumptions they have used to arrive at a point of view,they are using mental model learning that enables them to bypass the assumptions that may be locking them into a particular frame of mind.

Accepted Answer

The answer of When managers and employees examine the assumptions...

Question 12

An open system refers to how organizational internal subsystems interact with one another.

Accepted Answer

An open system refers to how an organization interacts with its external environment, not just its internal subsystems.

Question 13

In organizational settings,single-loop learning involves questioning the extent to which the strategy itself and the systems and structures that implement the strategy support the underlying purpose of the organization.

Accepted Answer

Single-loop learning involves making adjustments to strategies or behaviors to correct errors or achieve objectives without questioning or altering the underlying assumptions and policies.

Question 14

Negative feedback is the kind of information that a system uses to determine if its purpose is suited for its environment.

Accepted Answer

Negative feedback is a mechanism used by a system to reduce discrepancies between its current state and its desired state, often to maintain stability or homeostasis, rather than to determine if its purpose is suited for its environment.

Question 15

"Unfreezing" is an initial stage in an organizational change process.

Accepted Answer

Unfreezing is the first step in the three-step model of organizational change that involves preparing the organization to accept the need for change. This involves creating a sense of urgency, establishing a coalition of support, and communicating the need for change to stakeholders.

Question 16

Research suggests that up to 70 percent of organizational change efforts fail.

Accepted Answer

This statement is true according to various studies and surveys conducted on organizational change management.

Question 17

Organizations are complex,closed systems that both influence and are influenced by?their environment.

Accepted Answer

Organizations are considered open systems that both influence and are influenced by their environment, meaning they interact with and adapt to changes in their external surroundings.

Question 18

An open system receives inputs from its internal environment and the external subsystems that interact with one another.

Accepted Answer

An open system receives inputs from its external environment, not its internal environment, and interacts with external subsystems.

Question 19

The most difficult stage in the change process is to achieve full buy-in from all stakeholders.

Accepted Answer

Achieving full buy-in from all stakeholders can often be challenging as different stakeholders may have varying levels of resistance to change. It requires effective communication, collaboration, and a willingness to address and resolve any concerns or issues that may arise during the change process.

Question 20

"Freezing" is a stage in the change process that involves a trial-and-error process of taking action to move the firm through the intended change.

Accepted Answer

"Freezing" is the final stage in Lewin's change model where new behaviors are solidified into the organization's culture and practices, not a trial-and-error process.

Quiz 9: Change Management