Question 1

In order to lead change,researchers suggest that HR professionals must be trustworthy partners to the business in helping to understand how to solve business challenges.What is this HR competency?
A)systems thinker
B)strategic positioner
C)credible activist
D)paradox navigator

Accepted Answer

The HR competency mentioned in the question is being a "credible activist," which is defined as being a trustworthy partner to the business and having the ability to understand and solve business challenges.

Question 2

Which of the following pairs of elements defines a learning organization?
A)action learning and mental models
B)shared vision and personal mastery
C)team learning and organizational learning
D)systems thinking and psychological safety

Accepted Answer

Shared vision and personal mastery are two key elements that define a learning organization. Shared vision ensures that all members of the organization are clear about the organization's purpose and direction, while personal mastery emphasizes the importance of individual growth and development within the organization. Both of these elements must be present for an organization to be considered a true learning organization.

Question 3

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?
A)individual level
B)societal level
C)industrial level
D)firm level

Accepted Answer

The retail stores are attempting to adapt to societal level developments, specifically the growing trend of online shopping among customers. This is a broader social trend and not limited to individual, industrial, or firm level developments.

Question 4

Which of the following elements comprise organizational learning?
A)personal mastery and mental models
B)shared vision and action learning
C)team learning and organizational-level learning
D)systems thinking and sense of urgency

Accepted Answer

The answer of Which of the following elements comprise organizational...

Question 5

Once the need for change has been identified,what would be the next step in the change process?
A)to plan and prepare for change
B)to implement the change
C)to sustain the change
D)to motivate the workforce

Accepted Answer

The answer of Once the need for change has been...

Question 6

What term best defines an organizational system that receives inputs from its external environment?
A)environmental system
B)strategic system
C)open system
D)integrated system

Accepted Answer

An open system is a type of organizational system that receives inputs from its external environment in the form of resources, information, and feedback, and transforms them into outputs that are then sent back into the environment. This system is characterized by a dynamic exchange with the external environment, and it is able to adapt to changes in that environment in order to survive and thrive. Therefore, the term "open system" best defines an organizational system that receives inputs from its external environment.

Question 7

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?
A)personal mastery
B)mental models
C)shared vision
D)systems thinking

Accepted Answer

Mental models refer to the assumptions and beliefs individuals have about their work environment. In a learning organization, mental models need to be adaptable and open to change in order to help individuals efficiently navigate the information in their work environment.

Question 8

Many change models recognize that the change process comprises several critical periods of change.What is the first period?
A)diagnosing what is needed for organizational change
B)planning and preparing for the change
C)identifying the need for change and ensuring buy-in from all stakeholders
D)continuously managing and sustaining the change

Accepted Answer

The first critical period is identifying the need for change and ensuring buy-in from all stakeholders. This involves understanding the current situation, identifying the gap between the current and desired state, and securing support from key stakeholders in the change process. Without this initial step, it is unlikely that the change effort will be successful.

Question 9

Shareholders might demand a different strategic direction for a business forcing change.What level of change is occurring?
A)industrial-level developments
B)firm-level developments
C)economic-level developments
D)societal-level developments

Accepted Answer

Shareholders demanding a different strategic direction for a business is a firm-level development, as it pertains to specific actions and decisions within a particular company. Industrial-level developments refer to changes that affect an entire industry, economic-level developments refer to changes in the broader economy, and societal-level developments refer to changes in society as a whole.

Question 10

When an organization attempts to solve a problem using a single strategy,without examining the validity of the problem itself,what type of learning is occurring?
A)organizational learning
B)open -system learning
C)single-loop learning
D)double-loop learning

Accepted Answer

Single-loop learning occurs when an organization attempts to solve a problem by using a known strategy without questioning the underlying assumptions or validity of the problem. This type of learning is limited and may lead to ineffective solutions.

Question 11

In order to lead change,researchers suggest that HR professionals must be able to understand and work from different points of view,and different mental models.What is this HR competency?
A)strategic positioner
B)communicator
C)paradox navigator
D)systems thinker

Accepted Answer

Paradox navigation is the HR competency that involves understanding and working from different points of view and mental models, which is necessary for leading change. Strategic positioner involves aligning HR strategy with overall organizational strategy, communicator involves effectively communicating with diverse stakeholders, and systems thinker involves understanding the interrelationships and complexities of organizational systems. While these competencies may be helpful in leading change, they do not specifically address the need to understand and work from different points of view.

Question 12

Which element of organizational learning views change issues within the framework of the entire organization?
A)shared vision
B)systems thinking
C)team learning
D)mental models

Accepted Answer

Systems thinking views change issues within the context of the entire organization, recognizing that changes in one area can have ripple effects throughout the entire system. Shared vision, team learning, and mental models are all important elements of organizational learning but do not specifically address viewing change within the entire organization.

Question 13

Economic and environmental issues are strong drivers of organizational change.What level of change are these drivers?
A)industry level
B)organization level
C)society level
D)economic level

Accepted Answer

Economic and environmental issues are drivers of change at the society level, as they impact multiple organizations and individuals within a larger community or society. Issues such as climate change, resource depletion, and globalization are examples of societal changes that can spark organizational change. While individual organizations may have their own economic and environmental concerns, these issues are often connected to broader societal trends and pressures. Therefore, addressing them often requires collaboration and joint action from multiple stakeholders.

Question 14

Organizational change occurs in response to three levels of developments.What are these three levels?
A)employee,supervisory and management
B)individual,group,and organizational
C)societal,industrial,and organizational
D)leadership,group,and individual

Accepted Answer

Societal, industrial, and organizational developments are the three levels that drive organizational change.

Question 15

What type of feedback would a technology company use to determine the number of laptops to produce?
A)negative feedback
B)performance feedback
C)production feedback
D)positive feedback

Accepted Answer

The answer of What type of feedback would a technology...

Question 16

An organization's change initiative is characterized by change in the organization's culture and in the attitudes and values of its employees.The goal is to reduce costs and enhance quality.Which type of change initiative is this?
A)downsizing
B)systematic change
C)restructuring
D)mergers

Accepted Answer

Systematic change involves a comprehensive, organization-wide approach to changing the organization's culture, values, and beliefs in order to improve performance and achieve strategic goals. This type of change initiative often includes a focus on reducing costs and enhancing quality, which aligns with the goals outlined in the scenario. Downsizing, restructuring, and mergers may involve changes to the organization's culture and attitudes, but they are typically more narrow in scope and do not involve such a comprehensive approach to change.

Question 17

What is the most difficult stage in the change process?
A)diagnosing what needs to change
B)recognizing the need for change
C)planning and preparing for change
D)implementing and sustaining the change

Accepted Answer

The answer of What is the most difficult stage in...

Question 18

What type of learning occurs when managers and employees examine and question their tacit assumptions around their decision making?
A)organizational learning
B)open-system learning
C)double-loop learning
D)single-loop learning

Accepted Answer

Double-loop learning is when individuals or organizations examine and question their underlying assumptions and values. They not only focus on correcting mistakes but also challenge their fundamental beliefs and assumptions around decision-making. This leads to a deeper level of learning and can result in changing the decision-making process to improve future outcomes.

Question 19

In order to lead change,researchers suggest that HR professionals should be able to identify the activities,outcomes,and human capital necessary for a business to succeed in its market.What is this HR competency?
A)strategic positioner
B)credible activist
C)paradox navigator
D)communicator
E)systems thinker

Accepted Answer

The HR competency described is strategic positioner, which involves understanding the business strategy and identifying the human capital required to achieve it. This competency involves being able to align HR activities with the overall business goals and objectives.

Question 20

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?
A)team learning
B)mental models
C)shared vision
D)systems thinking

Accepted Answer

Team learning involves the collaboration and sharing of ideas between individuals to arrive at a collective understanding and solution. This process can lead to innovative ideas and solutions that could not have been achieved by an individual working alone.

Quiz 9: Change Management

In order to lead change,researchers suggest that HR professionals must be trustworthy partners to the business in helping to understand how to solve business challenges.What is this HR competency?

Which of the following pairs of elements defines a learning organization?

Organizational change occurs in response to multiple level developments.Retail stores are providing online shopping in response to the growing number of customers that are increasingly shopping and purchasing products online.What level of development are these retail stores attempting to adapt to?

Which of the following elements comprise organizational learning?

Once the need for change has been identified,what would be the next step in the change process?

What term best defines an organizational system that receives inputs from its external environment?

Which element of a learning organization helps individual workers' knowledge structures to navigate the information in their work environment?

Many change models recognize that the change process comprises several critical periods of change.What is the first period?

Shareholders might demand a different strategic direction for a business forcing change.What level of change is occurring?

When an organization attempts to solve a problem using a single strategy,without examining the validity of the problem itself,what type of learning is occurring?

In order to lead change,researchers suggest that HR professionals must be able to understand and work from different points of view,and different mental models.What is this HR competency?

Which element of organizational learning views change issues within the framework of the entire organization?

Economic and environmental issues are strong drivers of organizational change.What level of change are these drivers?

Organizational change occurs in response to three levels of developments.What are these three levels?

What type of feedback would a technology company use to determine the number of laptops to produce?

An organization's change initiative is characterized by change in the organization's culture and in the attitudes and values of its employees.The goal is to reduce costs and enhance quality.Which type of change initiative is this?

What is the most difficult stage in the change process?

What type of learning occurs when managers and employees examine and question their tacit assumptions around their decision making?

In order to lead change,researchers suggest that HR professionals should be able to identify the activities,outcomes,and human capital necessary for a business to succeed in its market.What is this HR competency?

Which element of a learning organization combines individual ideas and team efforts to arrive at something that could not have been achieved by the individual on his or her own?