AT&T Universal Card Services (AT&T USC) gives its employees the right to grant credit lines to customers and adjust customers' bills without management approval.By giving its employees the authority to make decisions that will benefit its customers,AT&T USC is:
A) Including employees in the company's vision
B) Empowering employees
C) Measuring and rewarding strong service performers
D) Promoting teamwork
E) Enveloping service-oriented internal processes
Correct Answer:
Verified
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