Total quality management
A)requires that everyone in the organization be concerned with improving quality.
B)means more than just using statistical controls to reduce manufacturing defects.
C)views the cost of lost customers as an important result of quality problems.
D)applies to service producers as well as manufacturers.
E)All these answers are correct.

Question

Quizplus · Accepted Answer

TQM requires that everyone be concerned about quality and serving customer needs better.TQM means more than just using statistical controls to reduce manufacturing defects.TQM views the big cost of poor quality to be lost customers.TQM applies to all firms,including service providers and manufacturers.

Total Quality Management