Which of the following behaviors of the Spaniards reinforces the view that Spanish negotiators use a high percentage of commands?
A) Extensive use of silent periods
B) Highest incidence of touching another negotiator
C) Greeting callers on the phone with "diga" (speak)
D) Shunning eye contact with others
E) Wishing others with a "hola" or "bueno"

Question

Quizplus · Accepted Answer

Diga is perhaps a good metaphor for the Spanish approach to negotiations. When you make a phone call in Madrid, the usual greeting on the other end is not hola ("hello") but instead diga ("speak"). The Spaniards use the highest percentage of commands of any of the groups and give comparatively little information.

Which of the Following Behaviors of the Spaniards Reinforces the View