If a firm is considered customer-centric,it implies that the company _________.
A)Does marketing research on all the market segments and creates ads that focus on individual market segments
B)Develops products and services that sell well in both large and small markets including some international markets
C)Places the customer at the center of everything that takes place both inside and outside the firm
D)Places the employee and the customer at the top of the organizational chart
E)None of these

Question

Quizplus · Accepted Answer

Firms practicing internal service quality are customer-centric-they place the customer at the center of everything that takes place both inside and outside the firm.

If a Firm Is Considered Customer-Centric,it Implies That the Company