Intangibility means _________.
A)A service cannot be seen, heard, tasted, or felt by a customer
B)You can carry a service out with you from the retailer
C)You cannot see the product or feel it
D)You can sense the service through the seven senses of the body
E)None of these

Question

Quizplus · Accepted Answer

A service cannot be experienced through the physical senses. It cannot be seen, heard, tasted, felt, or smelled by a customer. This property represents the intangibility of services versus goods; goods can easily be experienced through the senses.

Intangibility Means _________