In the service-profit chain,customer satisfaction leads to customer ___________ that carries with it retention,repeat business,and referral business.
A)Feedback
B)Profundity
C)Legality
D)Ethics
E)Loyalty

Question

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In the service-profit chain, customer satisfaction leads to customer loyalty that carries with it retention, repeat business, and referral business.

In the Service-Profit Chain,customer Satisfaction Leads to Customer ___________ That