Employees in the service-profit chain are given training,recognition,and tools to serve the customer.This leads to employee ______________.
A)Satisfaction
B)Retention
C)Productivity
D)Satisfaction, Retention, and Productivity
E)None of these

Question

Quizplus · Accepted Answer

The service-profit chain emphasizes the importance of investing in employees, leading to their satisfaction, retention, and productivity. When employees are satisfied with their jobs, they are more likely to stay with the company, resulting in higher retention rates. Additionally, when employees receive recognition, training, and tools to serve customers effectively, they are more productive, leading to better customer service and ultimately, higher profits for the company. Therefore, the best choice is D.

Employees in the Service-Profit Chain Are Given Training,recognition,and Tools to Serve