Nadia has learned that customers are leaving negative comments about the restaurant she manages on social network sites such as Facebook and Twitter.What should Nadia do?
A) Ignore them. No one pays attention to negative comments on these sites.
B) File a lawsuit against any individual who posts a negative comment.
C) Monitor the comments and respond immediately when possible.
D) Start writing her own negative comments about the complaining customers to make them look bad.

Question

Quizplus · Accepted Answer

Nadia should monitor the comments and respond immediately when possible. This shows that the restaurant is listening to its customers and is taking their complaints seriously. Ignoring negative comments can only make the situation worse, and filing a lawsuit or writing negative comments about customers would be highly unprofessional and could damage the restaurant's reputation even more.

Nadia Has Learned That Customers Are Leaving Negative Comments About