Which is the most effective statement in a letter to a customer denying credit?
A) To learn more about your credit record, log onto http://www.ftc.gov/freereports to obtain your free credit reports.
B) Your credit history report shows that you are a completely unacceptable applicant.
C) Perhaps if you were a more stable person, we would be able to grant you credit.
D) Please take your business elsewhere.

Question

Quizplus · Accepted Answer

Option A provides a useful resource for the customer to learn more about their credit record and does not use negative language or blame the customer for their credit denial. It also shows the company is willing to help the customer learn more about their credit even if they cannot grant them credit at this time. Option B is too negative and may be seen as insulting to the customer. Option C is unprofessional and may be offensive to the customer. Option D is rude and does not provide any helpful information to the customer.

Which Is the Most Effective Statement in a Letter to a Customer