Which of the following statements is correct?
A) In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
B) Always use the direct pattern when writing to a customer about a problem with an order.
C) Always use the indirect pattern when writing to a customer about a problem with an order.
D) In writing to a customer about a problem with an order, generally you should use the indirect pattern if the message has some bad-news elements.

Question

Quizplus · Accepted Answer

In writing to a customer about a problem with an order, using the direct pattern is appropriate if the message contains some good-news elements, as it helps to maintain a positive tone and quickly address the issue.

Which of the Following Statements Is Correct