"Your approach on that last call was off-target.You were emphasizing low acquisition cost,while the prospect seemed more interested in durability and minimizing the need for regular maintenance," critiqued Robin's sales manager after the two of them left a sales call they had made together.Robin is receiving _____ feedback.
A) reciprocal
B) diagnostic
C) performance
D) generalized
E) damage control

Question

Quizplus · Accepted Answer

The manager's feedback is diagnostic because it is specifically focused on Robin's approach during the sales call and provides specific suggestions for improvement. The feedback is not reciprocal because it is only coming from the manager to Robin, not vice versa. It is not performance feedback because it is not evaluating Robin's overall performance, and it is not generalized feedback because it is not vague or broad. Additionally, it is not damage control because there is no indication of any damage that needs to be controlled.

"Your Approach on That Last Call Was Off-Target