How is a complainer different from a noncomplainer?
A) Compared to a complainer, A noncomplainer is more likely to become satisfied with company intervention.
B) Compared to a noncomplainer, a complainer is more likely to return following the exchange.
C) Compared to a noncomplainer, a complainer is less likely to tell others when a company performs poorly.
D) A complainer is not as valuable as a noncomplainer to a firm.
E) A complainer is more likely to be experiencing disgust than a noncomplainer.

Question

Quizplus · Accepted Answer

Complainers are more likely to return after an exchange because they seek resolution and engagement with the company, indicating a desire to maintain the relationship.

How Is a Complainer Different from a Noncomplainer