BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:
A)communication.
B)learning.
C)stress management.
D)negotiation.
E)coercion.

Question

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The Answer of BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:
A)communication.
B)learning.
C)stress management.
D)negotiation.
E)coercion.

BusCorp Wants to Introduce a New Procedure for Processing Customer