What accesses organisational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?
A) Contact centre
B) Web-based self-service
C) Call scripting
D) Website personalisation
Correct Answer:
Verified
Q9: Which of the following operational CRM technologies
Q27: "Why did sales not meet forecasts?" is
Q53: What is interactive voice response?
A) Automatically dials
Q54: What provides web-based self-service tools that streamline
Q55: What focuses on keeping suppliers satisfied by
Q57: What occurs when a website can know
Q59: What discovers optimal sales channels by selecting
Q60: What can analytical CRM modelling tools discover?
A)
Q63: McDonald's is _ selling when it asks
Q195: A _ integration takes information entered into
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