In the 2001-2003 period, US airlines had a difficult time earning a positive net income. Terrorism, war, disease, and a weak economy all combined to reduce both business and tourist travel. In addition, the major airlines faced competition from the cut-rate airlines. Most airlines began a change in organizational architecture. All major airlines are organized by trade unions for pilots, clerks, mechanics, and flight attendants. What major leadership issues need to be addressed as these companies reorganize?
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