In the case study at the end of Chapter 20, Global Insurance is a company that offers disability insurance. Its major problem is that it does not process policies very quickly, largely because it is not computerized and the process is not linked electronically. The CEO wishes to innovate and to change organizational architecture to computerize and link all phases of the application process. What aspects of leadership need to be emphasized during this difficult transition at Global?

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The Answer of In the case study at the end of Chapter 20, Global Insurance is a company that offers disability insurance. Its major problem is that it does not process policies very quickly, largely because it is not computerized and the process is not linked electronically. The CEO wishes to innovate and to change organizational architecture to computerize and link all phases of the application process. What aspects of leadership need to be emphasized during this difficult transition at Global?

In the Case Study at the End of Chapter 20