During the 1990s, Xerox had a problem with quality. CEO Kearns found that to solve the problem, he needed to:

Question

Quizplus · Accepted Answer

Changing the evaluation and incentive system is the most effective solution to address quality problems as it ensures that employees are motivated to prioritize quality over quantity. Moving to a new company, showing that the copiers were built with quality, or hiring executives who understood quality may not necessarily address the root cause of the problem, which could be related to organizational culture and incentives.

During the 1990s, Xerox Had a Problem with Quality