_____ is the use of social media in deploying Customer Relationship Management.
A) Emarketing
B) Customer-centric approach
C) Targeted online marketing
D) Social CRM
E) Banner ads

Question

Quizplus · Accepted Answer

Social CRM refers to the use of social media in deploying Customer Relationship Management. It involves engaging with customers on social media platforms, analyzing their data to gain insights, and using those insights to improve customer experiences and relationships.

_____ Is the Use of Social Media in Deploying Customer