Process redesign sets the stage for the remainder of the CRM implementation.
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Q25: When attempting to implement a CRM project,
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Q27: Customer intelligence involves the use of CRM
Q28: Up-selling is the process of encouraging customers
Q29: Customer Relationship Management (CRM) technologies allow customer
Q31: _ is the use of social media
Q32: The overall goal of any CRM implementation
Q33: A company's management team makes decisions from
Q34: Ebusiness, with its need for speed in
Q35: SFA (the process of simplifying sales in
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