Question 1

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

Accepted Answer

Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Question 2

Because several computers and keyboards in the computer labs have been damaged recently by drinks and food being spilled,the department chair of the IT department issued a directive that "Absolutely no food or drink are allowed in any computer lab." This statement by the department chair is a(n)______.

Accepted Answer

A rule is a standing plan that designates specific required action.

Question 3

A standing plan that outlines the response to particular problems or circumstances is a(n)

Accepted Answer

A procedure (or standard operating procedure)is a standing plan that outlines the response to particular problems or circumstances.

Question 4

Says one authority,strategic planning should communicate not only general goals about growth and profits but also _____.

Accepted Answer

"Strategic planning requires visionary and directional thinking," says one authority.It should communicate not only general goals about growth and profits but also ways to achieve them.

Question 5

A single-use plan encompassing a variety of projects or activities is an example of a(n)___.

Accepted Answer

A program is a single-use plan encompassing a range of projects or activities.

Question 6

A specific commitment to achieve a measurable result within a stated period of time is a _____.

Accepted Answer

A goal is a specific commitment to achieve a measurable result within a stated period of time.

Question 7

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____.

Accepted Answer

Tactical planning is done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months.

Question 8

A standing plan that designates specific required action is a(n)____.

Accepted Answer

A rule is a standing plan that designates specific required action.

Question 9

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles,so that when delivery drivers are pulling packages off their trucks,they are organized in a specific order and with the label facing forward to reduce errors and save time.This precise method of loading a truck is known is a(n)____.

Accepted Answer

A procedure (or standard operating procedure)is a standing plan that outlines the response to particular problems or circumstances.For example,White Castle specifies exactly how a hamburger should be dressed,including the order in which the mustard,ketchup,and pickles are applied.

Question 10

Plans developed for activities that are not likely to be repeated in the future,such as plans for programs or projects,are _____.

Accepted Answer

Single-use plans are plans developed for activities that are not likely to be repeated in the future.Such plans can be programs or projects.

Question 11

In a late October marketing meeting,Theresa,the branch manager,told her marketing manager,Sal,that she needed two things by the end of the year from him: "First I want your goals for next year,and then I need your action plan to reach your goals,your ____."

Accepted Answer

The goal should be followed by an action plan,which defines the course of action needed to achieve the stated goal,such as a marketing plan or sales plan.

Question 12

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work.This objective set by Susan and for her is an example of a(n)____.

Accepted Answer

Operational goals are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals.

Question 13

Writing employee schedules and a list of things to do for the cook is a type of ____.

Accepted Answer

According to Figure 5.3,operational planning is done by first-line management and directs the daily tasks of nonmanagerial personnel.Decisions are often predictable,following routine procedures.

Question 14

Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____.

Accepted Answer

Operational planning is done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks.

Question 15

This month,Alice,the branch manager of Quality Computer Sales,has heard several complaints from customers that Quality employees do not return calls.Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough,Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n)_____.

Accepted Answer

A policy is a standing plan that outlines the general response to a designated problem or situation.

Question 16

A goal is also known as a(n)____.

Accepted Answer

A goal,also known as an objective,is a specific commitment to achieve a measurable result within a stated period of time.

Question 17

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n)____.

Accepted Answer

Strategic goals are set by and for top management and focus on objectives for the organization as a whole.

Question 18

Paula,the store manager,asked Tom to organize the prize giveaways for the store's grand reopening open house.This plan is an example of a(n)___.

Accepted Answer

A project is a single-use plan of less scope and complexity than a program.For example,the space shuttle project,one of several projects in the government's space program,consisted of three shuttles: Discovery,Endeavour,and Atlantis.

Question 19

The top management of Tasty Foods,a food distribution company,has set strategic goals of increasing organizational market share and also decreasing corporate costs over the next three years.Greg,a division manager for Tasty Foods,has looked at his resources,and decided how his division can contribute to the two strategic goals set by upper management.These types of objectives set by Greg are _____.

Accepted Answer

Tactical goals are set by and for middle managers and focus on the actions needed to achieve strategic goals.

Question 20

The management of Quality Carpet Cleaning finalized the company's action plan for increasing its market share over the next few years.The management then set up a 12-month plan that defines how the organization will conduct its business based on the action plan,including clear sales targets for each week.The second plan is an example of a(n)_____ plan.

Accepted Answer

The operating plan,which is typically designed for a one-year period,defines how you will conduct your business based on the action plan;it identifies clear targets such as revenues,cash flow,and market share.

Quiz 5: Planning: The Foundation of Successful Management

Goals that are set by and for first-line managers and are concerned with short-term matters associated with realizing tactical goals are called _______.

A standing plan that outlines the response to particular problems or circumstances is a(n)

Says one authority,strategic planning should communicate not only general goals about growth and profits but also _____.

A single-use plan encompassing a variety of projects or activities is an example of a(n) ___.

A specific commitment to achieve a measurable result within a stated period of time is a _____.

Planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months is ____.

A standing plan that designates specific required action is a(n) ____.

Plans developed for activities that are not likely to be repeated in the future,such as plans for programs or projects,are _____.

In a late October marketing meeting,Theresa,the branch manager,told her marketing manager,Sal,that she needed two things by the end of the year from him: "First I want your goals for next year,and then I need your action plan to reach your goals,your ____."

Susan is a front-line supervisor in a grocery retailer.She desires to decrease the time she spends working on doing her daily closing work.This objective set by Susan and for her is an example of a(n) ____.

Writing employee schedules and a list of things to do for the cook is a type of ____.

Planning done by first-line managers to determine how to accomplish specific tasks with available resources within the next 1 to 52 weeks is known as _____.

A goal is also known as a(n) ____.

Dave owns several computer repair shops across the Midwest,and he has set a goal for his company of cutting costs in all his locations over the next three years.Dave has set a(n) ____.

Paula,the store manager,asked Tom to organize the prize giveaways for the store's grand reopening open house.This plan is an example of a(n) ___.