A situation in which a large percentage of the customers accounts for a small percentage of the total volume is an example of the 80-20 principle.

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This statement describes the Pareto principle, also known as the 80-20 principle, where roughly 80% of effects come from 20% of causes. In this case, a small percentage of customers (20%) represent a large percentage of the business volume (80%).

A Situation in Which a Large Percentage of the Customers