Routing makes the most sense when call frequencies are:
A)infrequent.
B)regular.
C)highly value-added.
D)equal to workload capacity.
E)All of these.

Question

Quizplus · Accepted Answer

Routing is most effective when call frequencies are regular, as it allows for efficient allocation of resources and ensures that each call is handled in a timely manner. Infrequent calls may not require routing, highly value-added calls may require specialized handling outside of standard routing processes, and workload capacity may vary depending on call volume and staffing levels. Therefore, "regular" call frequencies make the most sense for routing.

Routing Makes the Most Sense When Call Frequencies Are