Which of the following is true of return on investment (ROI)?
A) It is referred to as level 3 evaluation in Kirkpatrick's framework for categorizing training outcomes.
B) It refers to comparing sales activity before and after a training program.
C) Dollar value of productivity divided by training costs reflects return on investment.
D) The method of measurement for return on investment typically involves tests, surveys, and interviews.

Question

Quizplus · Accepted Answer

Return on investment (ROI) is calculated by dividing the dollar value of productivity gained or cost savings achieved by the cost of the program or intervention. This is a measure of the bottom-line value of training or development programs.

Which of the Following Is True of Return on Investment