Customer research in the form of comprehensive studies of customer expectations or customer panels can be used to reduce the knowledge gap.
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Q15: Customers are satisfied when their expectations exceed
Q16: Addressing a customer by name is demonstrating
Q18: _ is the set of activities and
Q19: Empowerment means allowing employees at the lowest
Q20: What is the best way a retailer
Q21: Service excellence will occur only when _.
A)top
Q22: Retailers can reduce the knowledge gap by
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