The customer's perception of the benefits received compared to their costs is procedural fairness.

Name: The customer's perception of the benefits received compared to their costs is procedural fairness.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Procedural fairness is the perceived fairness of the process used to resolve complaints.Distributive fairness is a customer's perception of the benefits received compared with their costs in terms of inconvenience or monetary loss.

The Customer's Perception of the Benefits Received Compared to Their