Glamour Shots uses makeup and clothes to try to make each of its customers look attractive.Then it takes photos of these individuals.It makes money by selling these photos.Since each individual is different,each makeover is different as is each camera shoot.Glamour Shots uses a(n) _____ approach to customer service.
A) standardization
B) individualized retailing
C) micro marketing
D) personalized retailing
E) personalization
Correct Answer:
Verified
Q6: The standardization service approach encourages service providers
Q7: The difference between the service aspect and
Q8: The customer's perception of the benefits received
Q9: To reduce the delivery gap and to
Q10: A shopper is most likely to notice
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Q14: When Karen went to Amazon.com,based on her
Q15: Customers are satisfied when their expectations exceed
Q16: Addressing a customer by name is demonstrating
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