A shopper is most likely to notice standardized customer service in ______.
A)McDonald's
B)Nordstrom
C)Ritz Carlton Hotel
D)Bass Pro Shops
E)Marriot Hotel

Question

Quizplus · Accepted Answer

Standardized service is based on establishing a set of rules and procedures so that all customers received the same experience.Most retailers have some standardized services,however,a customer is more likely to notice standardized approaches at fast food restaurants than at specialty retailers or hotels where it is more customary for the employees to cater to their customer needs and wants.

A Shopper Is Most Likely to Notice Standardized Customer Service