Dr. Lopez decided to change all of his patient files from paper copies to electronic versions. Christine, the office manager, resisted the idea because "paper files have been good enough for hundreds of years." What is the general reason for Christine's resistance to change?
A)Misunderstanding
B)Timing
C)Surprise
D)Inertia
E)Self-interest

Question

Quizplus · Accepted Answer

Inertia occurs when people don't want to disturb the status quo. The old ways of doing things are comfortable and easy, so people don't want to shake things up and try something new.

Dr Lopez Decided to Change All of His Patient Files