Which statement about the refreezing stage is true?
A)It is always the appropriate third step in motivating people to change.
B)It should create rigid new behaviors to ensure that the change is able to endure.
C)It should ideally focus on important business results and maintain essential core values.
D)It should try to prevent the need for future changes by the business organization.
E)It should sometimes be used as the first step in the process of motivating people to change.

Question

Quizplus · Accepted Answer

In today's organizations, refreezing is not always the best third step if it creates new behaviors that are as rigid as the old ones. Refreezing is appropriate when it permanently installs behaviors that focus on important business results and maintain essential core values. But refreezing should not create new rigidities that might become dysfunctional as the business environment continues to change.

Which Statement About the Refreezing Stage Is True