Which of the following statements is true of web-based shopping and online self-service applications?
A)They reduce understanding of customer requirements and motives in the long term.
B)They increase the amount of time spent in face-to-face interactions with the customer.
C)They enforce more rigorous security measures than brick-and-mortar versions.
D)They reduce customer loyalty in the long term.

Question

Quizplus · Accepted Answer

The Answer of Which of the following statements is true of web-based shopping and online self-service applications?
A)They reduce understanding of customer requirements and motives in the long term.
B)They increase the amount of time spent in face-to-face interactions with the customer.
C)They enforce more rigorous security measures than brick-and-mortar versions.
D)They reduce customer loyalty in the long term.

Which of the Following Statements Is True of Web-Based Shopping