Human resources provide an organization with a sustainable competitive advantage because:
A) highly skilled and knowledgeable employees are commonly available.
B) the organization can easily duplicate the success of competitors' human resources.
C) after financial resources, human resources are the most committed to an organization.
D) high-quality employees provide a needed service as they perform many critical functions.
E) employees can be easily trained, motivated, and developed to care about customers.

Question

Quizplus · Accepted Answer

Development involves acquiring knowledge, skills, and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs. Development programs often focus on preparing employees for management responsibility.

Human Resources Provide an Organization with a Sustainable Competitive Advantage