You are working at your part-time job in a hardware store near a campus.A customer in the paint department complains that the new tops on the paint thinner seem hard to remove.You reply,"Yes,they are.They're designed that way so that children can't get into the thinner." You have just used the _____ technique.
A) boomerang
B) compensation
C) pass up
D) direct denial
E) forestalling

Question

Quizplus · Accepted Answer

By convincing the prospect that an objection is a benefit, you have turned the buyer immediately in favor of your product. This is the heart of the boomerang method.

You Are Working at Your Part-Time Job in a Hardware