Which of the following statements about feedback is most likely INCORRECT?
A) In planning a presentation, it is impossible to predetermine when and what feedback-producing questions to ask.
B) If a salesperson fails to notice the feedback signals being sent by a prospect, no feedback occurred.
C) It may be appropriate to use questions that obtain negative feedback.
D) It may be appropriate to use questions that obtain positive feedback.
E) Feedback can be verbal or nonverbal.

Question

Quizplus · Accepted Answer

Many salespeople plan in advance to ask questions to buyers that will draw negative and positive feedback. Feedback only takes place if the salesperson notices and interprets verbal and nonverbal signals from the buyer.

Which of the Following Statements About Feedback Is Most Likely