Margaret is unhappy about her experience with All-Brand Appliance Store.When she purchased a new refrigerator on Monday,she explained that her old one had stopped functioning and that speedy delivery of the new one was vital because she was trying to keep her food fresh in an ice chest.It is late Thursday afternoon and her refrigerator has not yet arrived.Margaret is unhappy with All-Brand's:

Question

Quizplus · Accepted Answer

Service quality is a subjective satisfaction assessment that customers arrive at by comparing the service level they believe an organization ought to deliver to the service level that they perceive being delivered. Margaret is unhappy with All-Brand's service because the store has failed to deliver the refrigerator when she needed it.

Margaret Is Unhappy About Her Experience with All-Brand Appliance Store