At which stage in the personal selling process would the salesperson ensure the customer is satisfied with the product?

Question

Quizplus · Accepted Answer

Ensuring customer satisfaction is a part of the follow-up stage in the personal selling process, where the salesperson reaches out to the customer after the purchase to ensure their satisfaction and address any concerns they may have. The assumptive close, final close, and urgency close are all techniques used to persuade the customer to make the purchase, whereas follow-up is focused on ensuring customer satisfaction after the purchase has been made.

At Which Stage in the Personal Selling Process Would the Salesperson