Question 1

Jake accepted a management trainee position at Opelika Resorts, a real estate development company. Corporate management believes Jake has potential to move into a top management position within the organization. They have begun assigning Jake to a different department every few months so he can obtain the broad perspective needed by top managers. This company is using ______________ to develop Jake's management skills.

Accepted Answer

The company is using job rotation, as they are assigning Jake to a different department every few months to give him a broad perspective of the organization.

Question 2

Bob says he has achieved his "dream job." As an engineer for a major defense systems company, he is responsible for using sophisticated airplane and weaponry equipment that creates the exact conditions that a professional may experience if he/she uses the equipment in a real-life situation. He spends several hours each day performing ____________.

Accepted Answer

Simulation training exercises use sophisticated equipment to create conditions that closely resemble real-life situations. This is exactly what Bob is responsible for performing, making D the best answer choice. A is not applicable as vestibule training is a type of on-the-job training that takes place within the actual work environment. B is incorrect as Bob is not an apprentice but rather an experienced engineer. C is also incorrect as distance learning involves remote studying and does not involve the use of sophisticated equipment.

Question 3

It's good strategy to develop women and minorities for management positions because:

Accepted Answer

Women and minorities in management positions can attract other women and minorities as customers and provide these groups with better service. This can lead to increased business and revenue. Additionally, having a diverse management team can bring different perspectives and ideas to the table, leading to better decision-making and problem-solving. While A, C, and D may also be factors, they are not as strong as the benefits of having diverse management.

Question 4

When Zoe began her Ph.D. program at Vanderbilt University, she was immediately assigned to a female ________ who would serve as a coach and guide to shorten the learning curve and help Zoe meet the right people who could enhance her career. Her program also required ___________, where she would spend four to six weeks in different labs, gaining experience and exposure to a variety of research in her field of study.

Accepted Answer

A mentor is someone who provides guidance and support, and job rotation involves working in different roles or environments to gain experience.

Question 5

Which of the following statements about networking is the most accurate?

Accepted Answer

Students can begin building network connections in college, even before they take on a full-time job. This is accurate because college provides an opportunity to meet potential employers or colleagues through internships, job fairs, and alumni networks. Starting early can lead to more opportunities and a stronger network in the future. The other statements all contain inaccuracies or generalizations that do not hold true for all individuals.

Question 6

Greg, a control room engineer at Tri-State Power, Inc.'s nuclear power plant regularly practices handling emergency situations in a computerized mockup that duplicates the sights, sounds, and experiences of a real control room under emergency conditions. Tri-State uses _______ to train its engineers.

Accepted Answer

Tri-State Power, Inc.'s training method involves a computerized mockup that duplicates the sights, sounds, and experiences of a real control room under emergency conditions, which is a form of job simulation. Therefore, the best choice is D.

Question 7

The _____________ is an evaluation of the performance level of employees against established standards to make decisions about promotions, compensation, additional training, or firing.

Accepted Answer

Performance appraisal is the process of evaluating the performance of employees against predetermined standards or goals. This evaluation helps in making decisions about employee promotions, training, compensation, and job termination. Job analysis is the process of gathering information about a job to understand its requirements and responsibilities. MBO (Management by Objectives) assessment is a process where managers and employees work together to set specific goals that align with the organization's goals. Objective analysis is not a commonly used term in HR, and it is not related to employee performance evaluation.

Question 8

With the advent of more sophisticated technology, employers who operate locally and globally and want all employees to receive the same training may opt for ______.

Accepted Answer

Online training programs allow for consistent and accessible training for all employees regardless of location, making it the best choice for employers who operate locally and globally.

Question 9

At Washington Seat Belt Industries, new workers are immediately assigned to jobs. They learn by doing the actual work and by watching longer-term employees. This company uses a policy of:

Accepted Answer

The company's policy of immediately assigning new workers to jobs and having them learn by doing the actual work and watching longer-term employees is an example of on-the-job training.

Question 10

Before American Road Builders, Inc., permits its new employees to operate the heavy equipment it uses to build roads, it sends them to a nearby classroom where they learn the safe and proper way to work with all of the tools and equipment they will use when they perform their jobs. American Road Builders is using a training technique known as:

Accepted Answer

American Road Builders is using vestibule training, which involves training employees in a separate, simulated environment that replicates the actual work environment. This allows for safe and effective training without risking damage to expensive equipment or actual construction sites.

Question 11

Julie Jahn recently began working in an entry-level management position. She has already shown great promise, so the company has decided to groom her for an upper-level position. Christine Scheid, one of the more senior women managers in the company, has agreed to help Julie by introducing her to the right people, and by providing her with the guidance and advice she needs to be successful within the firm. Christine is acting as Julie's:

Accepted Answer

Christine is acting as Julie's mentor, which refers to a more experienced person who helps guide and develop the career of a less experienced individual. The other options (assimilation assistant, transfer agent, and network captain) do not accurately describe the role that Christine is playing in helping Julie advance within the company.

Question 12

Job rotation helps lower-level managers prepare for higher-level positions by:

Accepted Answer

Job rotation enables lower-level managers to gain cross-functional exposure and understand how different departments work together. This gives them a broad perspective and prepares them for higher-level positions where they will need to make decisions that affect the entire organization. Option A is not always feasible, as upper management positions may not be available for lower-level managers to assume temporarily. Option C is not relevant to job rotation and pertains to specialized training programs. Option D may help lower-level managers understand the work performed in their department, but it does not provide cross-functional exposure necessary for higher-level positions.

Question 13

A major purpose of employee orientation programs is to:

Accepted Answer

The purpose of employee orientation programs is to help new employees become familiar with the organization, their colleagues, and their immediate supervisors. It is not intended to teach experienced workers new skills or to test new employees for job placement. Additionally, orientation programs are not designed to help laid-off workers find new jobs, but rather to welcome and integrate new employees into the organization.

Question 14

Women often have more trouble finding mentors than men because:

Accepted Answer

Most older managers who could serve as mentors are male, which can create a challenge for women seeking mentors. Studies have also shown that men generally have larger networks and easier access to mentors than women, which can further exacerbate the issue. However, it is important to note that there is a growing awareness of this issue, and many organizations are now actively working to address the gender imbalance in mentorship opportunities.

Question 15

As companies continue to develop women and minorities for management positions, they:

Accepted Answer

By developing women and minorities for management positions, companies are increasing the available talent pool of skilled employees, which ultimately benefits the company as a whole. This also promotes diversity in the workplace and can lead to a variety of perspectives and ideas, ultimately benefiting the company's success. Option B is incorrect because it assumes that men are equally qualified for all professional positions without considering the systemic barriers to entry that exist for women and minorities. Option C may be a possible outcome, but it is not a guarantee. Option D is unrelated to the topic at hand.

Question 16

Corporate HR for Backstreet Books knows that sexual harassment in the workplace is a serious issue. In order to provide consistency in its effort to train employees about sexual harassment, HR management created _____________. Employees have a flexible time period when they can log-on and receive exactly the same training as employees in all of the company-owned and -managed bookstores.

Accepted Answer

The best choice is online training because it allows employees to log-on at their own convenience and receive the same training as employees in other locations, providing consistency in HR's efforts to address sexual harassment. Off-the-job training and vestibule training both involve employees leaving the workplace for training, which may not be feasible or consistent for all employees. Simulation training involves creating realistic workplace scenarios, which may not be necessary for a topic like sexual harassment training.

Question 17

Chris is a member of the carpenters' union who recently achieved the classification of journeyman. This means that Chris:

Accepted Answer

Achieving the classification of journeyman means that Chris has successfully completed his apprenticeship program and is now recognized as a skilled and experienced professional in the carpentry trade.

Question 18

The first step in the performance appraisal process is to:

Accepted Answer

Before evaluating employee performance, it's important to establish performance standards. This involves setting clear expectations for job duties and responsibilities, as well as defining specific goals and objectives for each position. Only then can employees be effectively evaluated against these standards.

Question 19

If you aspire to become a sous chef, you will pursue several types of training and development. Your __________ will include learning how to perform as a line chef, as you work your way through pastry, grill, pantry, and sauté. The only way you will learn the variations in the line jobs is to experience them! As a(n) _________, you will work alongside another sous chef for a few years in order to learn how to juggle all the middle-management type of activities expected of this professional. Your ____________ training will be extensive, as you go to culinary school, attend a community college, and/or take management classes to help you learn to minimize conflict in the kitchen as well as improve the productivity of those you manage.

Accepted Answer

Job rotation involves learning different roles, such as line chef positions. An apprentice works alongside a professional to gain experience. Off-the-job training includes formal education like culinary school.

Question 20

Julie Daniels recently became a member of the Plumbers Union. She has been told she will work with John Weimeister, a skilled and experienced plumber, for at least three years in order to learn all of the skills and techniques of her craft. This type of training is referred to as:

Accepted Answer

The type of training Julie is undergoing is called apprenticeship training. This involves learning a skilled trade from an experienced practitioner through a combination of on-the-job training and classroom instruction. The apprentice typically learns the skills and techniques of the trade by working alongside the experienced practitioner, developing proficiency through repetition and observation over a period of several years.

Quiz 11: Human Resource Management: Finding and Keeping the Best Employees