Which of the following is not a barrier to the matching of expected and perceived service levels?
A)Misconceptions
B)Resource surplus
C)Inadequate delivery
D)Exaggerated promises

Question

Quizplus · Accepted Answer

Resource surplus would not be a barrier to matching expected and perceived service levels because it implies having more resources than necessary to deliver the service, which would actually make it easier to meet or exceed customer expectations. Misconceptions, inadequate delivery, and exaggerated promises, on the other hand, can all create gaps between what customers expect and what they actually experience, leading to dissatisfaction and conflict.

Which of the Following Is Not a Barrier to the Matching