Which of the following are important dimensions of service quality?
A)Trustworthiness, reliability, reciprocity, reputation and flexibility
B)Reliability, responsiveness, empathy, assurance and tangibles
C)Reputation, responsiveness, intangibles, durability and reliability
D)Assurance, reliability, responsiveness, reputation and flexibility

Question

Quizplus · Accepted Answer

The five dimensions of service quality are reliability, responsiveness, empathy, assurance, and tangibles. Trustworthiness, reciprocity, reputation, flexibility, intangibles, durability, and flexibility are not the key dimensions of service quality according to established models like the SERVQUAL model. Therefore, answer B is the correct choice.

Which of the Following Are Important Dimensions of Service Quality