Staff appearance, décor and layout refer to which of the following dimensions of service quality?
A)Access
B)Credibility
C)Tangibles
D)Courtesy

Question

Quizplus · Accepted Answer

Staff appearance, décor, and layout are part of the tangible aspects of service quality, which involve the physical appearance of the service environment, equipment, and personnel. This dimension includes factors such as the cleanliness of the premises, the attractiveness of the décor, and the neatness and professionalism of the staff's appearance.

Staff Appearance, Décor and Layout Refer to Which of the Following