The ability to provide the service dependably and consistently refers to which of the following dimensions of service quality?
A)Tangibles
B)Reliability
C)Access
D)Courtesy

Question

Quizplus · Accepted Answer

Reliability is the dimension of service quality that pertains to the ability to provide the service dependably and consistently. Tangibles refer to the appearance of physical facilities, equipment, personnel, and communication materials; access refers to the approachability and ease of contact with the service provider; courtesy is the considerate and respectful treatment of customers by employees.

The Ability to Provide the Service Dependably and Consistently Refers