When there is a gap between senior management perceptions and the service level criteria that they set for the organization, this gap may be closed by ensuring that _______ service goals are an important part of the organizations's targets.
A)competitor
B)staff
C)company
D)customer

Question

Quizplus · Accepted Answer

The gap between senior management perceptions and service level criteria can only be closed by ensuring that customer service goals are an important part of the organization's targets. This will align the organization's service level criteria with the expectations of the customers and bridge the gap between management and customer perceptions.

When There Is a Gap Between Senior Management Perceptions and the Service