Front-line employees are important because:
A)Often they are the service in the eyes of the customer
B)They are the private face of the organization
C)They are a vital source of information on the company for the organization
D)None of the above

Question

Quizplus · Accepted Answer

Front-line employees directly interact with customers and often represent the service itself, shaping customer perceptions and experiences.

Front-Line Employees Are Important Because