Characteristics of a level one relationship include:
A) Price incentive
B) Personal treatment
C) Tying the customer to the provider by providing solutions to customer problems that are designed into the service delivery system
D) All of the above
Correct Answer:
Verified
Q81: Service staff's ability to act in a
Q82: Front-line employees are important because:
A)Often they are
Q83: The first step in a service recovery
Q84: Company name and reputation is an example
Q85: Which of the following influence customer expectations
Q87: Serving more people with the same number
Q88: The distribution channels through which a service
Q89: The simultaneous production and consumption of a
Q90: Characteristics of a level three relationship include:
A)Price
Q91: Squeezing more tables into a restaurant will:
A)Increase
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